Parcelforce contact number

If you have ever stayed in waiting for package to be delivered (maybe a birthday gift for someone you love or a piece of equipment which is vital for your work) than I can imagine your annoyance when the so-called package never appears. Unfortunately this is a common problem amongst all major couriers throughout the world; including Parcelforce, one of the largest courier companies within the United Kingdom.

If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.

PARCELFORCE DEPARTMENTPHONE NUMBER
Parcelforce Customer Services0344 800 4466
Parcelforce Worldwide0344 800 4466
Parcelforce tracking0344 800 4466
Parcelforce 480344 800 4466
Parcelforce 240344 800 4466
Parcelforce depots0344 800 4466
Parcelforce claims0344 800 4466
Parcelforce delivery0344 800 4466
Parcelforce collection0344 800 4466
Parcelforce international0344 800 4466
Parcelforce express0344 800 4466

Founded back in 1990, Parcelforce UK is one of the most successful courier services around, having kept a market advantage despite the rise of many competitor couriers in recent years, ranging from Collect Plus to My Hermes. Yet if you have been waiting for a package to be delivered by Parcelforce which never arrived, than I can imagine your anger and justifiable right to launch some sort of complaint.
Yet just exactly how worthwhile is it to launch a complaint to the Parcelforce customer’s service department? And how does one actually go about logging a complaint with Parcelforce?

PARCELFORCE HELPLINE

Well if you want to issue a complaint with Parcelforce, there are two ways of actually going about doing this, the first way is by telephone. There are two numbers which one can call, the first being a number which goes straight to a customer complaints department, The number for this is 0344 800 4466. I should add that this is a UK based number.
Yet if for whatever reason you can’t get through to this number, you can also call Parcelforce customer services directly on 0344 800 4466 (this too is also a UK based number). Yet if you don’t fancy actually calling up to complain at an individual, Parcelforce also give you the opportunity to log a complaint through their website. This can be done by going to
http://www.parcelforce.com/help-and-advice/sending/problem-or-complaint
And filling out all your details, including things like your address, what your issue is (i.e. general inquiry, order issue, etc.) One thing I can say about the Parcelforce UK (and Parcelforce Worldwide) is that they have made the process of issuing a complaint online very simplistic.
However this does lead onto the next question at hand, this being how effective is Parcelforce customer services at taking on board what you are complaining about, as well as actually dealing with the complaint in such a way as to generally leave their customers satisfied? Unfortunately looking online at the various independent review and watchdog websites, Parcelforce do seem to have a poor satisfactory level.
Whilst one must keep in mind that the average person who will leave a review on such site will either be due to the fact that they were very disappointed with the service they received, or else very pleased with the service, overall the fact that they seem to have low ratings means more people are writing in to complain than they are writing in to express with joy!
According to the independent review site Trust Pilot, (1) Parcelforce UK scored a mere 3 stars out of 10 stars. And the website had received over 3500 reviews! Skimming through most of these reviews, they tended to be centred on people who didn’t get their parcels and on issuing their complaint, were informed that their parcels could not be located. I can imagine if you had purchased a birthday/Christmas gift for a loved one and it never arrived, you may feel like expressing your disappointment on one of these review sites as well.

IF PARCELFORCE CUSTOMER SERVICES CAN’T HELP, WHAT CAN I DO?

Suppose you initially launch your complaint over a lost package and after going back and forwards between the customer services department, it ends up that your parcel cannot be located and furthermore, Parcelforce are refusing to issue any sort of compensation, what can you do?
Well if the financial value of the package in question happened to be of a particular value, then legally you can proceed to take it up with Financial Ombudsman (2) who are an independent governing body who work for the rights of both company and the individual. Parcelforce UK is actually one of the many businesses which is listed with the financial ombudsman. As such if you wish to try and receive some compensation, you have a chance of getting Parcelforce to grant you such compensation through this governing body.
If you are sending or planning to receive an item via Parcelforce couriers, than you would want to make sure that the items that you plan to send/receive are listed as something which Parcelforce would consider compensating beforehand. For on their website, (3) they mention in advance that there are certain items which if broken on delivery, they (Parcelforce) will not accept responsibility for. Such items include things like glassware, financial documents, etc.
Hopefully you (like many other people) will never need to launch a complaint against Parcelforce due to items coming late (if at all), broken or receiving some sort of sloppy/rude service. But it is nice to know that should such an outcome ever bestow itself on you, there are things which you can do!

(1) https://uk.trustpilot.com/review/www.parcelforce.com
(2) http://www.financial-ombudsman.org.uk
(3) http://www.parcelforce.com/help-and-advice/sending/items-we-exclude-compensation

Parcelforce Opening Hours

DayOpening Hours
Monday
8am - 7pm
Tuesday
8am - 7pm
Wednesday
8am - 7pm
Thursday
8am - 7pm
Friday
8am - 7pm
Saturday
8.30am - 5pm
Sunday
9am - 5pm

Parcelforce Head Office contact address

Parcelforce Headquarters UK
25 Caldecotte Lake Drive,
Caldecotte,
Milton Keynes,
MK7 8LE

Parcelforce official website

Parcelforce contact us page

Parcelforce e-mail address

Parcelforce on Twitter

Parcelforce on Pintrest

Parcelforce blog

Parcelforce Wikipedia page

Mothercare contact number
EA Sports contact number

Leave a Reply

Your email address will not be published / Required fields are marked *