In this 21st century, gas and energy can be considered as basic needs. This is because many households depend on this important resource. Scottish & Southern Electric clearly understands this and this is why they can be considered as one of the leading gas and energy companies in Great Britain and Ireland. According to SSE, their main aim is to ensure its customers receive exceptional services, both in quality and affordability. SSE supplies energy to almost 8.2 million households and it has connected electricity to over 3.7 million homes. With such a large customer base, Scottish & Southern Electric aims at ensuring all their customers receive quality services. According to SSE, their services have a 99% reliability ratio. However, they also understand some unseen circumstances may disrupt electricity in homes. This is why they have put in place the SSE contact number for customers to lodge complaints.
Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0345 026 7039|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE account number||0345 026 2658|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0345 071 9498|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
SSE for affordable and reliable energy
Treating customers fairly is one of the key pillars most modern companies employ to keep hold and retain their existing customers. Thus, energy companies such as SSE aim at making gas and energy affordable. It also aims at making sure all their customers are treated fairly, and this is why they have employed highly qualified SSE customer services to ensure their customers’ grievances are handled expertly and timely.
There have been massive investments in the energy sector, with most companies trying to come up with energy that is environmentally clean and reliable. While these investments cost money, SSE aims at not passing the costs to their customers, and instead providing quality, affordable and reliable gas and energy that is sustainable in the long-term.
Since gas and energy are very important in many homesteads, their affordability is one of the main factors many people consider when choosing a supplier. It is obvious that choosing an energy provider can be a daunting experience. However, Scottish & Southern Electric promises those customers who make them their energy supplier will not regret it. This is because SSE claims to be in process of always improving their products.
Making complaints to SSE customer services
Customers want to get value for what they use. However, SSE sometimes sends astronomical bills that do not seem to reflect their energy usage. This happens and that is why they have provided the SSE phone number for customers to report such issues. A major reason why this happens may be a faulty meter giving false readings. When you get your bill, it is important to countercheck the readings on the bill with the meter readings. If you find any inconsistency, you can call the SSE phone number and notify them of the issue. Furthermore, if the issue is a faulty meter, you can get in contact with SSE customer services to arrange when they can send someone to come and check the meter. It is recommended to contact them as soon as possible since a faulty meter can be a health hazard and it can cause fires and damage to electronic equipments.
It is also a common occurrence for Scottish & Southern Electric to mix up bills. There have been numerous cases when customers have reported receiving bills that are not theirs. This is usually easy to correct by calling SSE contact number and asking them to rectify the issue. However, you should do it as soon as possible so you can clear you bills on time instead of waiting for the next billing cycle since there may be a chance you may be required to pay a late payment penalty.
It is also common for customers to receive estimated meter reading rather than the actual meter reading. This is why it is important to countercheck the meter reading on the bill and what it says in the actual meter. If this happens, you can get in touch with SSE customer services so they can correct the situation and you get to pay the actual cost of what you have used.
Loss of supply is also another main source of complaint amongst many SSE customers. These may sometimes be caused by bad weather or faults at electricity lines. It is important to get in touch with SSE customer services and notify them of the issue so they can rectify it as soon as possible. If you suspect gas leakage, contact them as soon as possible.
Scottish & Southern Electric claims to one of the few companies providing leading customer care services. This is in an attempt to ensuring their customers receive fair treatment. This is why they encourage their customers to get in touch with them to make complaints on any issues they may be facing when it comes to gas and energy.
When contacting SSE customer services it is important to have ample evidence so that your case can be expedited as soon as possible. For example, if you are making a complaint about being overcharged, it can be very useful to have receipts and the correct meter readings so that when you call them they can counter check with what they have in their system. Scottish & Southern Electric will usually have highly trained staff to handle these complaints, but sometimes coming to a solution can be difficult. In such an instance, your complaints may be handed over to a higher office where a satisfactory solution can be arrived at the earliest possible time to avoid frustrations.
When a solution is not satisfactory to a customer, SSE encourages them to contact the Ombudsman office within 6 weeks. This is much earlier than the required 8 weeks. The main reason SSE does this is so that the customer can get a satisfactory solution as soon as possible. The Ombudsman office is tasked with conducting a fair investigation on behalf of the customer. However, its decisions are only binding to the company and not the customer. If you need to call the SSE number, you can reach them anytime between 8am and 8pm from Mondays to Fridays and on Saturday from 8am to 2pm.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road