Admiral is one of the United Kingdom’s corporate success stories. Started in 1993 and floated on the stock market a decade later they are now one of the leading insurance companies in the United Kingdom and have businesses all over the world. They are the only FTSE 100 company headquartered in Wales. The main business is car and home insurance. If you want to contact Admiral to discuss their business and how they might be able to help you the Admiral contact number is 0333 220 2001. The best time to call is Monday to Friday between 1 pm and 5 pm but their customer service team are available Monday to Friday between 8 am and 10 pm, on Saturdays between 9 am and 6 pm and on Sundays from 10 am until 6 pm.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Admiral directly, here are some of the departments you may wish to contact.
|ADMIRAL CAR INSURANCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0333 220 2000|
|Get a Quote||0333 220 2084|
|Renew your Policy||0333 222 6715|
|Claims||0333 220 2033|
|24 Hour Breakdown Assistance||0800 600 840|
|Involved in an accident with an Admiral Policyholder||0333 220 2047|
|Windscreen Claims & Repairs||0333 220 2025|
|Standalone Breakdown Cover||0800 458 9280|
What Does Admiral Insurance Do?
Admiral offer a range of car insurance policies including single car insurance, insurance if you have more than one car, insurance if you are learning to drive, insurance for car sharing, insurance for your motorcycle, insurance for your classic car and van insurance. All of these policies are available in comprehensive cover, third party cover or third party fire and theft cover. To discuss any of these options the Admiral insurance phone number is 0333 220 2084. If you would like to get an insurance quote call 0333 220 2084. If you want to add a car to your policy call 0333 220 2085. If you want to renew your policy call 0333 222 6715. If you want to report an accident or a theft call 0333 220 2033. If you are not insured by Admiral but have been involved in an accident with someone who is call 0333 220 2047. If your windscreen has been damaged call 0333 220 2025. If you want to get an update on an existing claim call 0333 220 2033. If you want to make a change to your policy call 0333 220 2000. If you want to leave Admiral call 0333 222 6715.
What to Do If you Want To Complain About Admiral Insurance.
According to their website Admiral say that 94% of customers would buy from them again. That seems like a good success rate; but what about the 6%? What are the reasons that that 6 % wouldn’t buy from Admiral again? A quick perusal of Admiral’s Reevoo customer reviews provides a good insight and the reasons are overwhelmingly related to customer services. One customer was annoyed that his policy details were on view in the letter he received from them, due to the letter being placed incorrectly in the envelope, and so he complained about their approach to confidentiality and data protection. Are you concerned about Admiral’s approach to confidentiality or data protection? If so call Admiral customer services to complain on 0330 333 5888 .
Another customer complains that no-one is available in customer service at the weekends. There are several complaints about a hidden credit card charge and several about policy documents not being sent by post, although they are available to download from their website, but then I find that there are complaints about the portal used to download the documents not working. Overselling is another common complaint, you agree your car insurance policy and then they try to sell you house insurance, life insurance etc. If you have experienced these, or any other problems the Admiral car insurance contact number to complain is 0330 333 5888.
Whatever your reason to complain you should do so as soon as you have a reason. The longer you leave it the longer it will take to solve the problem. For general complaints to do with customer service or Admiral’s website call Admiral Insurance on 0333 220 2001.
To complain about your insurance claim call Admiral insurance 0330 333 5887 or email: firstname.lastname@example.org or write the Claims Quality Manager. Admiral Claims Department, Ty Admiral, David Street, Cardiff, CF10 2AA Fax: 0333 222 5770.
To complain about your insurance policy call Admiral on 0330 333 5888 or email: email@example.com or write to the Quality Manager. Admiral, Ty Admiral, David Street, Cardiff, CF10 2AA. Fax: 0330 333 5886.
Admiral state that they will deal with your complaint within 5 days. If you have complained to Admiral and have not received a satisfactory resolution after an investigation by them, and after 8 weeks has passed since your initial complaint, you can contact The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Tel: 08000 234 567 Or: 0300 123 9 123. Email: firstname.lastname@example.org. You must do this no later than 6 months after Admiral’s final response to your complaint. If you need to get back to Admiral after contact with The Financial Ombudsman the Admiral contact number is 0333 220 2000. Another avenue to purse your complaint is with the European Online Dispute Resolution platform. They can advise you on the best course of action to get a resolution from your complaint.
Admiral Opening Hours
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 8pm|
|9am - 6pm|
Admiral Head Office address
Admiral Insurance Group
1, Langdon Road