The Employment and Support Allowance, which replaced the incapacity benefit, allows people to get ESA if their ability to work is limited by ill health or disability. It usually consists of two parts, contributory and income related. It is possible for one to receive either of the two, or both of them but this usually depends on the circumstances. With the contributory option, the requirement is for one to have paid enough national insurance contributions for a certain number of years to qualify. It is usually a flat-rate benefit and is not affected by any savings or other income a person may have. Its payments are also limited to 12 months. In the income related plan, the needs of the applicant and those of his partner if he/she has one are compared with the money they have such as savings and income. ESA is worked from within this basis. If one is not entitled to the contributory plan, the income-related plan is paid on its own and it may include amounts to help in paying mortgage interests or other housing costs. Nonetheless, it is not time limited like the contributory plan. You can call the ESA contact phone number to see which plan you qualify. If you are an existent claimant, you can contact the ESA contact number if you wish to make enquiries about your payments.
Phone our ESA contact number now.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.
|DWP DEPARTMENT||PHONE NUMBER|
|Employment and Support Allowance||0345 608 8545|
|ESA Claims Number||0345 608 8545|
|ESA Appeals Number||0345 608 8545|
|ESA complaints number||0345 608 8545|
|ESA Benefits hotline||0345 608 8545|
|ESA Wales Number||0345 608 8545|
|Jobcentre ESA Number||0345 608 8545|
Situations to contact ESA phone number
You may also want to call the ESA phone number if you need to change your payment details. Such details may include changes to bank accounts where you receive your payments. It is also highly advisable to contact the ESA Telephone Number so they can give you information of how much money you are supposed to receive and if any changes in government legislation may affect your payments.
There have also been numerous cases in which people have needed to contact ESA with the aim of filing disputes about their benefits payments. It is highly advisable to call ESA as soon possible to seek advice on how one can get the reconsideration notice needed to appeal to the Social Security and Child Support tribunal. It should be noted that this should be done within a month of the decision. If you are not sure on how to complete these forms, ESA support is always available to help you through the process.
Another reason why you may need to file a complaint and call the ESA Helpline is if you feel the service has not treated you fairly. For example, there have been complaints of people claiming that they have suffered unreasonable delays in services or payments. Others have complained of being kept in the dark of decisions that may affect their claims or payments. If you experience any of these problems do not hesitate to contact ESA for further assistance.
The ESA Helpline for all you queries, claims and complaints
For one to qualify for any type of ESA, they must fulfil some rules. The first one is that anyone applying needs to be aged 16 and over. One is also required to be under the state pension age, since it does not cover those who have attained this age. Successful applicants should not also be entitled to income support, statutory sick pay or jobseekers allowance. Although those applying also need not to be in work, some types of work are permitted. One also needs to meet the residence and presence conditions. After applying, you will get a letter from the Department for Work and Pensions (DWP), which tells you which category between the support group and work-related activity group they have placed you. The decision is mainly based on the information you have provided on the ESA50 form and your medical results. Should you have any questions or anything you would like clarified, they encourage you to call the ESA number for more information and assistance. There have been some situations where people have been put in the wrong group. DWP ESA advises applicants that if they think there has been a mistake, they can contact ESA contact phone number and tell them to rethink their decisions. This is referred to as ‘mandatory reconsideration.’
When the DWP ESA places an individual in the support group, this means it has decided that the individual cannot work and it does not expect the individual to do anything to improve his or her chances of finding chances. However, there comes a situation where an individual may decide to engage in work related activities. This is allowed but Employment and Support Allowance requires those who have taken this decision to Call ESA and notify them if they want to do this. This will ensure that ESA Support contacts you when there is suitable work in your area that you can take part. On the other hand, if you get placed in the work-related group, DWP has come to the conclusion that although your health condition or disability limits you to work at the moment, there are things you can do to improve on your situation. Although they do not expect you to go looking for work, they may require you to go to work-focused interviews, which may lead to work related activities. The main aim is to prepare and improve on your chances for working in the future. Nonetheless, this does not apply to single parents with a child under one year or those who have reached the pension credit age. If you are not sure if you have reached the pension credit age, you can call the ESA Telephone Number for them to verify the criteria they use for choosing those who have attained this age.
Those suffering from illness, physical disability and mental health problems in the work-related group are supposed to have their activities adjusted to account for their state of health. This are referred to as reasonable adjustments. It is required that the personal adviser talk to them about what is manageable in the present circumstances. You can call the ESA Number to get advice on the types of work you think you can manage and get more advice. However, there are situation where this does not happen or one is forced to carry out activities that are not realistic and do not reflect on the circumstances. If this happens, you can make a complaint of discrimination to the ESA contact number for them to look at the situation and offer a solution.
ESA Opening Hours
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|8am - 8pm|
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|8am - 8pm|
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|9am - 6pm|
Department for Work and Pensions head office contact address
Department for Work and Pensions